:root {
    --color-bg: #0d0d0d;
    --color-panel: #1b1b1b;
    --color-border: #262626;
    --color-text: #f5f5f5;
    --color-muted: #a0a0a0;
    --color-primary: #ff7f11;
    --color-secondary: #ffb347;
    --color-success: #2ecc71;
    --color-danger: #e74c3c;
    --radius: 12px;
    --transition: 0.2s ease;
    font-family: 'Segoe UI', Roboto, sans-serif;
}

* {
    box-sizing: border-box;
}

body.theme-dark {
    margin: 0;
    background: linear-gradient(135deg, #0b0b0d 0%, #1a1b1f 100%);
    color: var(--color-text);
    min-height: 100vh;
}

a {
    color: var(--color-primary);
    text-decoration: none;
}

a:hover {
    text-decoration: underline;
}

.topbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1rem 2rem;
    background: rgba(15, 15, 15, 0.95);
    backdrop-filter: blur(20px) saturate(150%);
    border-bottom: 1px solid rgba(255, 127, 17, 0.15);
    box-shadow: 
        0 4px 24px rgba(0, 0, 0, 0.5),
        0 2px 8px rgba(255, 127, 17, 0.1),
        inset 0 -1px 0 rgba(255, 127, 17, 0.1);
    position: sticky;
    top: 0;
    z-index: 50;
}

.brand {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.brand-mark {
    font-size: 1.4rem;
    font-weight: 700;
    letter-spacing: 0.2rem;
    color: var(--color-primary);
    text-shadow: 
        0 2px 10px rgba(255, 127, 17, 0.4),
        0 0 20px rgba(255, 127, 17, 0.2);
    transition: all 0.3s ease;
}

.brand:hover .brand-mark {
    text-shadow: 
        0 2px 15px rgba(255, 127, 17, 0.6),
        0 0 30px rgba(255, 127, 17, 0.3);
}

.brand-subtitle {
    font-size: 0.85rem;
    color: var(--color-muted);
}

.topbar-actions {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.user-menu {
    position: relative;
}

.user-menu-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.65rem;
    background: rgba(255, 255, 255, 0.08);
    backdrop-filter: blur(10px);
    padding: 0.35rem 0.85rem;
    border-radius: 999px;
    border: 1px solid rgba(255, 127, 17, 0.2);
    color: var(--color-text);
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow:
        inset 0 1px 2px rgba(255, 255, 255, 0.05),
        0 2px 8px rgba(0, 0, 0, 0.2);
    overflow: visible;
}

/* Avatar do topbar: maior e "saltando" para fora do container */
.user-menu-btn .user-avatar {
    width: 46px;
    height: 46px;
    margin: -12px 0 -12px -14px;
    border-width: 2px;
}

.user-menu-btn .user-avatar.user-avatar-fallback {
    border-width: 2px;
}

.user-menu-btn:hover {
    background: rgba(255, 255, 255, 0.12);
    border-color: rgba(255, 127, 17, 0.3);
    box-shadow:
        inset 0 1px 2px rgba(255, 255, 255, 0.05),
        0 4px 12px rgba(0, 0, 0, 0.3);
}

.user-avatar {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    object-fit: cover;
    border: 1px solid rgba(255, 127, 17, 0.25);
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.35);
    background: #000;
}

.user-avatar-lg {
    width: 56px;
    height: 56px;
}

.user-avatar-fallback {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 900;
    color: var(--color-text);
    text-transform: uppercase;
}

.user-menu-name {
    font-size: 0.92rem;
    font-weight: 800;
    white-space: nowrap;
    max-width: 220px;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-menu-caret {
    opacity: 0.8;
    font-weight: 900;
}

.user-menu-dropdown {
    position: absolute;
    right: 0;
    top: calc(100% + 0.6rem);
    min-width: 320px;
    z-index: 80;
    display: none;
}

.user-menu.open .user-menu-dropdown {
    display: block;
}

.user-menu-card {
    background: rgba(18, 18, 18, 0.97);
    border: 1px solid rgba(255, 127, 17, 0.18);
    border-radius: 16px;
    padding: 1rem;
    box-shadow: 0 22px 70px rgba(0, 0, 0, 0.65);
}

.user-menu-header {
    display: flex;
    gap: 0.85rem;
    align-items: center;
}

.user-menu-fullname {
    font-weight: 900;
    color: var(--color-text);
}

.user-menu-email {
    color: rgba(245, 245, 245, 0.7);
    font-weight: 700;
    font-size: 0.9rem;
    margin-top: 0.2rem;
}

.user-menu-role {
    display: inline-block;
    margin-top: 0.5rem;
    padding: 0.25rem 0.6rem;
    border-radius: 999px;
    background: rgba(255, 127, 17, 0.12);
    border: 1px solid rgba(255, 127, 17, 0.22);
    color: rgba(245, 245, 245, 0.9);
    font-weight: 800;
    font-size: 0.85rem;
}

.user-menu-links {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    margin-top: 0.85rem;
    padding-top: 0.85rem;
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    align-items: center;
}

.user-menu-link {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.65rem 0.75rem;
    border-radius: 12px;
    color: var(--color-text);
    font-weight: 800;
    text-decoration: none;
    background: rgba(0, 0, 0, 0.25);
    border: 1px solid rgba(255, 255, 255, 0.08);
    width: 86%;
    justify-content: center;
    text-align: center;
}

.user-menu-link:hover {
    text-decoration: none;
    background: rgba(0, 0, 0, 0.35);
    border-color: rgba(255, 127, 17, 0.22);
}

.user-menu-actions {
    display: flex;
    justify-content: center;
    margin-top: 0.85rem;
}

.user-menu-actions .btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 62%;
    max-width: 190px;
    padding-left: 1.15rem;
    padding-right: 1.15rem;
}

.user-chip {
    background: rgba(255, 255, 255, 0.08);
    backdrop-filter: blur(10px);
    padding: 0.35rem 0.85rem;
    border-radius: 999px;
    font-size: 0.9rem;
    border: 1px solid rgba(255, 127, 17, 0.2);
    box-shadow: 
        inset 0 1px 2px rgba(255, 255, 255, 0.05),
        0 2px 8px rgba(0, 0, 0, 0.2);
    transition: all 0.3s ease;
}

.user-chip:hover {
    background: rgba(255, 255, 255, 0.12);
    border-color: rgba(255, 127, 17, 0.3);
    box-shadow: 
        inset 0 1px 2px rgba(255, 255, 255, 0.05),
        0 4px 12px rgba(0, 0, 0, 0.3);
}

.page-content {
    padding: 2rem;
}

.flash-container {
    position: fixed;
    top: 4.5rem;
    right: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    z-index: 70;
}

.flash {
    padding: 0.75rem 1.25rem;
    border-radius: var(--radius);
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid rgba(255, 255, 255, 0.2);
    backdrop-filter: blur(6px);
}

.flash-erro {
    border-color: var(--color-danger);
}

.flash-sucesso {
    border-color: var(--color-success);
}

.btn {
    border: none;
    cursor: pointer;
    border-radius: 999px;
    padding: 0.65rem 1.5rem;
    font-weight: 600;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    color: #111;
    position: relative;
    overflow: hidden;
}

.btn::before {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    width: 0;
    height: 0;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    transform: translate(-50%, -50%);
    transition: width 0.5s ease, height 0.5s ease;
}

.btn:active::before {
    width: 300px;
    height: 300px;
}

.btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-primary {
    background: linear-gradient(135deg, #ff7f11, #ff9a3d);
    color: #111;
    box-shadow: 
        0 4px 12px rgba(255, 127, 17, 0.3),
        0 2px 6px rgba(0, 0, 0, 0.2),
        inset 0 1px 2px rgba(255, 255, 255, 0.2);
}

.btn-primary:hover {
    box-shadow: 
        0 6px 16px rgba(255, 127, 17, 0.4),
        0 3px 8px rgba(0, 0, 0, 0.25),
        inset 0 1px 2px rgba(255, 255, 255, 0.2);
}

.btn-secondary {
    background: transparent;
    border: 1px solid var(--color-secondary);
    color: var(--color-secondary);
    box-shadow: 
        0 2px 8px rgba(0, 0, 0, 0.2),
        inset 0 1px 1px rgba(255, 179, 71, 0.1);
}

.btn-secondary:hover {
    background: rgba(255, 179, 71, 0.1);
    box-shadow: 
        0 4px 12px rgba(0, 0, 0, 0.25),
        inset 0 1px 1px rgba(255, 179, 71, 0.15);
}

.btn-tertiary {
    background: rgba(255, 255, 255, 0.08);
    backdrop-filter: blur(10px);
    color: var(--color-text);
    border: 1px solid rgba(255, 255, 255, 0.1);
    box-shadow: 
        0 2px 8px rgba(0, 0, 0, 0.2),
        inset 0 1px 1px rgba(255, 255, 255, 0.05);
}

.btn-tertiary:hover {
    background: rgba(255, 255, 255, 0.12);
    box-shadow: 
        0 4px 12px rgba(0, 0, 0, 0.25),
        inset 0 1px 1px rgba(255, 255, 255, 0.08);
}

.btn:hover {
    transform: translateY(-2px);
}

.btn:active {
    transform: translateY(0);
}

.auth-wrapper {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: calc(100vh - 6rem);
}

.auth-card {
    background: rgba(15, 15, 15, 0.8);
    padding: 2.5rem;
    border-radius: var(--radius);
    border: 1px solid rgba(255, 255, 255, 0.08);
    max-width: 420px;
    width: 100%;
    box-shadow: 0 30px 60px rgba(0, 0, 0, 0.45);
}

.auth-form {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    margin-top: 1rem;
}

.auth-form input {
    border-radius: var(--radius);
    border: 1px solid rgba(255, 255, 255, 0.2);
    background: rgba(0, 0, 0, 0.3);
    color: var(--color-text);
    padding: 0.75rem 1rem;
}

.auth-form label {
    font-size: 0.9rem;
    color: var(--color-muted);
}

.muted {
    color: var(--color-muted);
}

.small {
    font-size: 0.85rem;
}

.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.dashboard-actions {
    display: flex;
    gap: 0.75rem;
}

.tickets-section {
    background: rgba(15, 15, 15, 0.6);
    backdrop-filter: blur(15px);
    border: 1px solid rgba(255, 127, 17, 0.1);
    border-radius: 16px;
    padding: 1.5rem;
    margin-bottom: 2rem;
    box-shadow: 
        0 4px 24px rgba(0, 0, 0, 0.3),
        inset 0 1px 2px rgba(255, 255, 255, 0.03),
        inset 0 0 0 1px rgba(255, 127, 17, 0.05);
}

.tickets-section.collapsed {
    display: none;
}

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 1rem;
}

.ticket-card {
    background: rgba(27, 27, 27, 0.95);
    backdrop-filter: blur(20px) saturate(150%);
    border-radius: 16px;
    padding: 1.25rem;
    border: 1px solid rgba(255, 127, 17, 0.15);
    box-shadow: 
        0 8px 32px rgba(0, 0, 0, 0.4),
        0 4px 16px rgba(255, 127, 17, 0.1),
        inset 0 1px 2px rgba(255, 255, 255, 0.05);
    position: relative;
    overflow: hidden;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.ticket-card::before {
    content: "";
    position: absolute;
    inset: 0;
    border-radius: inherit;
    border: 1px solid var(--accent, rgba(255, 127, 17, 0.2));
    opacity: 0.4;
    pointer-events: none;
}

.ticket-card:hover {
    transform: translateY(-4px);
    box-shadow: 
        0 12px 48px rgba(0, 0, 0, 0.5),
        0 6px 24px rgba(255, 127, 17, 0.15),
        inset 0 1px 2px rgba(255, 255, 255, 0.08);
    border-color: rgba(255, 127, 17, 0.25);
}

.ticket-card header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.5rem;
    position: relative;
    z-index: 2;
}

.ticket-badge {
    font-size: 0.85rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: var(--accent, var(--color-primary));
}

.ticket-status {
    font-size: 0.85rem;
}

.ticket-card h3 {
    margin: 0.2rem 0 0.6rem;
    font-size: 1.3rem;
    position: relative;
    z-index: 2;
}

.ticket-card ul {
    list-style: none;
    padding: 0;
    margin: 0 0 1rem;
    font-size: 0.95rem;
    color: var(--color-muted);
    position: relative;
    z-index: 2;
}

.ticket-card ul li {
    margin-bottom: 0.35rem;
}

.ticket-actions {
    display: flex;
    gap: 0.5rem;
    flex-wrap: wrap;
    position: relative;
    z-index: 5;
}

.empty-state {
    color: var(--color-muted);
    font-style: italic;
}

    .modal {
        position: fixed;
        inset: 0;
        background: rgba(0, 0, 0, 0.7);
        display: flex;
        align-items: center;
        justify-content: center;
        z-index: 200;
        padding: 80px 1rem 1rem;
        overflow-y: auto;
    }.modal.hidden {
    display: none;
}

.modal-content {
    background: rgba(17, 17, 17, 0.98);
    backdrop-filter: blur(30px) saturate(150%);
    border-radius: 20px;
    width: min(800px, 95vw);
    height: 90vh;
    padding: 1.5rem;
    border: 1px solid rgba(255, 127, 17, 0.2);
    box-shadow: 
        0 20px 80px rgba(0, 0, 0, 0.6),
        0 10px 40px rgba(255, 127, 17, 0.15),
        inset 0 1px 2px rgba(255, 255, 255, 0.05);
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.modal-content.confirm {
    width: min(340px, 90vw);
    height: auto;
    gap: 0.5rem;
    padding: 1rem 1.25rem;
}

.confirm-actions {
    display: flex;
    justify-content: flex-end;
    gap: 0.75rem;
}

.modal-close {
    position: absolute;
    top: 0.75rem;
    right: 0.75rem;
    background: transparent;
    border: none;
    font-size: 1.5rem;
    color: var(--color-text);
    cursor: pointer;
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    padding: 1rem;
}

.chat-messages::-webkit-scrollbar {
    width: 6px;
}

.chat-messages::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, 0.2);
    border-radius: 3px;
}

.chat-messages::-webkit-scrollbar-thumb:hover {
    background: var(--color-primary);
}

.chat-header {
    margin-bottom: 0.5rem;
    padding-bottom: 0.5rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    flex-shrink: 0;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.75rem;
    padding-right: 3rem; /* Espaço para o botão de fechar */
}

.chat-header h3 {
    margin: 0;
    font-size: 1rem;
    line-height: 1.2;
}

.chat-header p {
    margin: 0.2rem 0 0;
    font-size: 0.85rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-message {
    padding: 0.6rem 0.9rem;
    border-radius: 12px;
    max-width: 80%;
    line-height: 1.4;
    word-wrap: break-word;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
    transition: all 0.2s ease;
}

.chat-message:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

.chat-message small {
    display: inline-block;
    margin-top: 0.25rem;
    opacity: 0.85;
}

.chat-countdown {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.35rem 0.6rem;
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: var(--radius);
    color: #ff4d4d;
    font-weight: 700;
    background: rgba(255, 77, 77, 0.08);
}

.chat-countdown.expired {
    color: #ff4d4d;
    background: rgba(255, 77, 77, 0.15);
    border-color: rgba(255, 77, 77, 0.5);
}

.chat-message.cliente {
    background: rgba(255, 255, 255, 0.08);
    align-self: flex-start;
}

.chat-message.agente {
    background: linear-gradient(135deg, #ff7f11, #ff9a3d);
    color: #111;
    align-self: flex-end;
    box-shadow: 
        0 4px 12px rgba(255, 127, 17, 0.3),
        0 2px 6px rgba(0, 0, 0, 0.2),
        inset 0 1px 1px rgba(255, 255, 255, 0.2);
}

.chat-message.agente:hover {
    box-shadow: 
        0 6px 16px rgba(255, 127, 17, 0.4),
        0 3px 8px rgba(0, 0, 0, 0.25),
        inset 0 1px 1px rgba(255, 255, 255, 0.2);
}

.chat-form {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.chat-form textarea {
    border-radius: 12px;
    border: 1px solid rgba(255, 127, 17, 0.25);
    background: rgba(0, 0, 0, 0.3);
    backdrop-filter: blur(10px);
    color: var(--color-text);
    padding: 0.75rem;
    resize: vertical;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    box-shadow: 
        inset 0 2px 6px rgba(0, 0, 0, 0.3),
        0 2px 8px rgba(0, 0, 0, 0.2),
        0 4px 16px rgba(255, 127, 17, 0.05);
}

.chat-form textarea:hover {
    border-color: rgba(255, 127, 17, 0.35);
    box-shadow: 
        inset 0 2px 6px rgba(0, 0, 0, 0.3),
        0 4px 12px rgba(0, 0, 0, 0.25),
        0 6px 20px rgba(255, 127, 17, 0.08);
}

.chat-form textarea:focus {
    outline: none;
    border-color: #ff7f11;
    background: rgba(0, 0, 0, 0.4);
    box-shadow: 
        inset 0 2px 6px rgba(0, 0, 0, 0.3),
        0 4px 16px rgba(0, 0, 0, 0.3),
        0 8px 24px rgba(255, 127, 17, 0.15),
        0 0 0 3px rgba(255, 127, 17, 0.15);
    transform: translateY(-1px);
}

@media (max-width: 768px) {
    .page-content {
        padding: 1rem;
    }
    .dashboard-actions {
        width: 100%;
        justify-content: flex-start;
    }
    .ticket-actions {
        flex-direction: column;
    }
}